How can we improve WooCommerce?

Manual Orders / Phone Orders

Today still many shop owners need to manually enter orders for customers. I think it would be amazing to have a "private" page for admins where admins can create orders easily which supports all the features that the normal checkout page the customers use supports. Also very important that in this page all of the installed payment gateways can be used, independently if these are enabled or not for regular customers. This would give great flexibility and save time to shop owners.

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Fred shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

35 comments

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  • Samuel commented  ·   ·  Flag as inappropriate

    Yeah i think it is a great way to save the time of the shop owners and it will allow them to know about their inventory and stock. The customers can easily place their order and make the purchase much easier than before.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Totally agree with this. I also think having the ability to add a new customer on the fly from the order screen is really important for making things easier. Currently if a receptionist is taking a phone order and doesn't realise the customer is a new one, they have to exit the order screen to add them, then click "Add order" again after this is done. Not very intuitive. A simple "create new customer" checkbox or dropdown item on the order screen would make life much easier.

  • Richard commented  ·   ·  Flag as inappropriate

    Let me add myself as another user that wants the ability to input orders from my customers. I manage 3 woo commerce stores and often I'll have a customer email me or call me with an order. Telling him to do it himself usually makes the order not get placed. Currently, I log in as an Admin, process the order, cancel it, call him up with an order total and ask for his credit card. Sometimes I will log in as the customer but I have to change his password, process the order, but still have to ask for his payment info so I can process it.

  • Adrian Wackernah commented  ·   ·  Flag as inappropriate

    Today it is a pain creating a new order in admin. Searching for a product variation gives random results, often I do not get what I was looking for. I have do change my search parameters many times. Doing a manual order in frontend instead gives the order a not wanted status, so that is not useful.

    This should not be a extension but a core redesign of admin new order interface. It is really important.

  • Joe S commented  ·   ·  Flag as inappropriate

    I'm migrating from magento and I was shocked to find out this feature wasn't part of WooCommerce core. Without this feature I would increase the risk of losing my hard earned customer by creating an incredible amount of friction for finishing the order. If given the option, I believe 99% of my customers would rather give you the credit card over the phone and complete the order right then and there.

    Adding new customers from an order would also be valuable, even if they have to reset their password if they ever did decide to try and place future orders over the phone.

  • BogdanFix commented  ·   ·  Flag as inappropriate

    Hey guys! We've been struggling with this in our food supplements company, because our clients are mainly elder people and we are getting a lot of orders via phone calls and direct mail. And like all of you here, we've been just doing the same - constant logging in and out to create orders for our clients on the front-end, many issues with client subscriptions attached to our support manager's accounts, when they forgot to log out...

    That was a real pain for us, so we decided to build a custom plugin for ourselves, and so far it's already working in our stores for a month. It's like an enhanced add order screen, where you can also pay on behalf of the customer.

    And we see this pain is not only actual for our company, so we want to share our plugin with you too. If you need it, please contact us here: https://goo.gl/eNhDBH

  • Anonymous commented  ·   ·  Flag as inappropriate

    We need to be able to create an order on the backend, add a customer from pre existing customer accounts - especially for wholelsale manual orders- we need to be able to calculate shipping, add a discount and email them a payment link. None of this logging into a private window nonsense. I had my store with Shopify prior to this and this feature was automatically part of their framework. It is a necessary and vital feature and I can see from reading some of the comments, that this way of ordering is vitally necessary for all our businesses. I was very surprised that Woocommerce did not have this functionality as it is head and shoulders above shopify.

  • Behnam commented  ·   ·  Flag as inappropriate

    This feature is a must for WooCommerce! Please add it back ASAP.

  • Doug Smith commented  ·   ·  Flag as inappropriate

    What I do is open a new private or incognito window in my browser and place the customer's order through the site front end. That way it doesn't get confused with my own login and all of the normal ordering options are present.

  • James Anthony commented  ·   ·  Flag as inappropriate

    Cannot Believe the invoice paypal pay function now expects the customer to be logged in to make payment. This is damaging my business since I upgraded as when someone clicks a pay link they should just be able to pay just like in version 2.

    If I had known this I would not have upgraded.. Please fix asap Thank you.

  • KM commented  ·   ·  Flag as inappropriate

    significant number of my customers call in to process orders, now we simply can't do this without going outside of woo to process through our gateway. this just doesn't make sense.

  • Jay commented  ·   ·  Flag as inappropriate

    Please! You must add this, I deal with telephone orders all the time from people that are older and don't want to use the computer. This was a very useful function and I'll go to Shopify to get it if I have to.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is such a basic feature. We just migrated a customer back to Woo from Shopify and they are dying because they can't do this. Their largest orders all come through these kinds of invoices so it's a veryyyyyy big deal.

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