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Ability for Customers to Reply to Order Notes

I've found it quite frustrating that there is no way for customers to reply to Order Notes that are added by the shop manager, and shared with the customer.

Currently in my shop (where we sell many custom orders) customers must email customer service, and then the information is placed into the order. If the ability was there for customers to reply to the notes that are place on their order by the shop manager, our shop would run much smoother. We would have a straight "paper trail" of all information passed between the customer and us about a specific order. I have looked all over for an extension that allows this, and I have not been able to find one. I think it would be an extremely helpful addition!

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    Sarah shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      WooCommerce: Category - Core

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