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Improve Freshdesk plugin

Hey,

You guys already have Freshdesk plugin https://docs.woocommerce.com/document/woocommerce-freshdesk/, but to be honest, is not that useful.

It should be basic that the data from woocommerce could be migrated to Freshdesk, meaning, customer info (registered or not) should be added at Freshdesk as a contact, to easily recognize them.

Moreover, as the Shopify plugin does, it should display the orders of the contact at Freshdesk so as soon as someone sends a ticket you have all the relevant information about the orders that contact has, the phone number to call them through Freshdesk, etc.

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    Eric shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      WooCommerce: Category - External Product/Service Integrations

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