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Follow Ups + Subscriptions: Cancellation Email Needs Check for Active Subscriptions

What I expected

When creating an email to send to a customer for a cancelled subscription there's no logic to check to see if the customer has since resubscribed, or purchased a new subscription.

Use Case:

In the case of the user they offer Monthly and Annual Subscriptions, where the Annual Subscription reflected a discount in comparison to the Monthly Subscription. So as an example, the Subscription was $10 a month or $100 per year.

When a customer cancels a monthly Subscription, the follow up is triggered to attempt to get the customer to resubscribe, or purchase an annual subscription. There are several follow ups triggered to sent. 5 Days, then 10 Days, then 15 Days. When the customer takes action and purchases a new subscription there is nothing set up systemically to stop the remainder of the pending cancellation emails to go out. This creates a scenario where the customer is confused and is contacting the store owner.

Is there the ability to add in some type of status check here where the emails are not sent if the customer is currently subscribed to another product?

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AdminWooCommerce (Product Owner, WooCommerce) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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WooCommerce: Extension - WooCommerce Follow-up Emails

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