Confirm modal for suspending or cancelling a subscription
When a customer views their active subscriptions in their "My Subscriptions" page, they have the option to cancel any of their subscriptions using the "Cancel" button.
I think their should be a dialogue / modal box or similar that reports "Are you sure you want to cancel this subscription? You can always renew it at a later date by visiting this page and clicking the "Renew" button. YES I want to cancel / NO, I want to keep this subscription".
Basicially, it's too easy for the customer to cancel sub and they have no warning dialogue to ensure they understand that they are actually cancelling.
We currently have a free mini-extension that can help you with this: https://github.com/Prospress/woocommerce-subscriptions-cancel-subscription-confirmation
Simon Kelly commented
Also - how would it be possible to ask for a reason why they are cancelling? It would be good to be able to get feedback - e.g. a dropdown select box or even a simple one line text box.
Yes, Brent this was useful and we had used it in the past (many thanks). However, it is not that elegant and you have to be creative in the way the alert message is constructed.
This SHOULD really be built into WooCommerce as standard function!
Brent Shepherd commented
I added an FAQ item with instructions and sample code for how to achieve this: http://docs.woothemes.com/document/subscriptions/faq/#section-61