How can we improve WooCommerce?

Improve multiple line items support in Zapier extension

Right now, you can't get multiple line items from a WooCommerce order into, for instance, a Xero invoice via Zapier.

It seems to be a limitation of the Zapier add-on for WooCommerce because Zapier-Xero integration does have this capability working with other source systems, such as Shopify and Magento.

https://zapier.com/help/xero/#multiple-line-items

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    NickNick shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    11 comments

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      • JesseJesse commented  ·   ·  Flag as inappropriate

        Hi there. I would like for this to be update and would enjoy seeing this as one of the future updates with the line items. Thanks for the great work and looking forward to seeing it come around

      • Anonymous commented  ·   ·  Flag as inappropriate

        Has this been fixed? Did we waist money on the woocommerce app? The receipt in quickbooks shows the right item in description and wrong item in product column which then deducts the wrong item from inventory. We 3 days in trying to make this work.
        Some please fix ASAP.

      • WillWill commented  ·   ·  Flag as inappropriate

        This is a discouragement NOT having inventory reduced as products are being sold.
        Would love to be able to accurately keep track of product on shelf without having to re-verify back and forth between QBO and WooCommerce.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi, I have struggled with the same, and then I have found www.integromat.com, their Woocommerce addon is working with multiple line items/arrays without problems. And it's free (at least for my needs).

      • Matty CohenAdminMatty Cohen (Product Lead at WooCommerce / Automattic, Inc., WooCommerce) commented  ·   ·  Flag as inappropriate

        Hi there,

        Thank you for your feedback. We'd love to assist in seeing where the extension can be improved to work better with Quickbooks online, and other services of a similar nature.

        Please do contact our helpdesk, reference this idea thread, and mention that I requested you log the ticket with us, so we can assist further.

        Thanks and regards,
        Matty Cohen.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Feeling pretty ripped off with how much woocommerce and zapier advertise their integration.
        Pretty clear to me now that zapier to QB is virtually useless. Seeing as I also run QBO and I am located in Australia, Yet no where is it mentioned that QBO and Zapier are NOT compatible in Australia. /facepalm

      • Matthew TrotterMatthew Trotter commented  ·   ·  Flag as inappropriate

        In fact, you can't even get the total pre-tax amount including shipping, which prevents QuickBooks from correctly creating the sales receipt and you have to manually go back and fix all of your tax calculations in each sales receipt.

        This basically makes this plugin useless for QuickBooks users as this is the primary reason you would want to buy it.

      • RyanRyan commented  ·   ·  Flag as inappropriate

        Would it be possible to trigger multiple zaps to handle multiple line items? Not sure if that is abuse of the service or not.. This is a big limitation right now.

        I also suppose that when they support arrays, that we will be able to pass along line attribute data along also?

      • Patrick PettibonPatrick Pettibon commented  ·   ·  Flag as inappropriate

        This would be a nice upgrade. Right now I have to go through the order using my own code to separate out line items. It's a pain, and I suspect that many or most users would not go to the trouble of solving this issue on their own.

      • jamesom4jamesom4 commented  ·   ·  Flag as inappropriate

        Unfortunately this isn't possible to implement until the Zapier Developer platform is improved to support arrays (line items).

        Some services (such as Xero/Shopify) are created by Zapier themselves (without using the Zapier Development platform), which is how they are able to implement line item handling.

        When Zapier adds line item (array) support to their developer platform, then the WooCommerce Zapier extension will be updated to support it.

      WooCommerce: Category - External Product/Service Integrations

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