WooCommerce.com Ideas

How can we improve WooCommerce.com and the Marketplace?

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  1. Allow access to license (subscription) lookup tool by URL or API

    https://3rdpartydevs.wordpress.com/2018/06/06/coming-soon-look-up-customers-other-vendors-right-in-your-dashboard/

    *What we would like to have is the ability to query the tool using a URL or an API. *

    That way, our support agents could access license information directly from our support system.

    The new license (subscription) lookup tool currently requires a support agent to login to a vendor account and use the webform. While this is a massive leap forward from having no access at all, this has a couple of flaws:

    - We have a large support team, the members of which shouldn't have access to the vendor tools

    - It's very inefficient to have to…

    12 votes
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      0 comments  ·  Vendor Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
    • Add deploy status to extensions list

      When doing 50+ deploys at once for WooCommerce minor version updates, it would be helpful to see deploy status (queued, processing, live, failed) for the most recent version in the extensions list so it’s easy to find or keep tabs on all plugin deploys. Something like this would be ideal: http://cloud.skyver.ge/131Q1Q3o031A

      5 votes
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        0 comments  ·  Vendor Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
      • Notification of New Extensions Available

        It will be lovely to have notifications every time a new Extensions it is available on WooCommerce.

        4 votes
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          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Strange loop for customers when has to login to pay

          When a customer go to checkout and guest isn't allowed, and the customer input an email already registered, the customer sees a message that encourage him to log in, but this message has not a link to log in, as the option to log in has.

          So, the customer receive the message that he can log in but there aren't any link to do so.

          The idea es simple: That message "An account is already registered with your email address. Please log in." must have a link to log in, as the "Click here to login" does.

          I think is…

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • improve woo customer services before doing other developments

            Improve the apalling woocommerce customer support and ticket system.

            Over the past month i have had to submit a few tickets, some of them are critical for my site.

            On each and every occasion, the support response time has been really lousy - 9 days and still no response on one of my tickets, the subject of which is drastic to the operating of my site.

            So, improve upon what you are doing now before doing development on other areas of woocommerce.

            2 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Extension Concierge

              A real person to accept requests for functionality and find a plugin/extension that fits it. Twice now I've bought plugins that seemed like they were going to work based on the description only to find out they did not and that there was a different plugin that worked better (after submitting a ticket and grousing).
              This could be someone who contracts out their service and gets a percentage of the sale or a small fee (once the user is happy).

              2 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Set license keys as constant in wp-config.php

                There should be the ability to set license keys as constants in wp-config.php.

                This would be a huge timesaver for those of us with multiple staging areas (local dev machines + live dev server + staging server + master).

                Premium plugins that allow this already include Akismet, Gravity Forms, WP Migrate DB Pro, and many others.

                I imagine it would help Woo sell more license upgrades too, so there's a financial incentive as well as serving the devs and agencies amongst the customers.

                It could also work well with a single license a la http://ideas.woothemes.com/forums/72423-general-ideas/suggestions/4070817-remove-license-system-in-place-of-woo-login

                2 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Premium Service at a Surcharge (monthly fee) with Skype chat/voice support (or otherwise)

                  I would like to suggest an additional kind of support at a surcharge - premium support where there is no redirection (or guided redirection and stay in charge), but just great service with people that are in charge and take responsibility + Skype chat/voice support (or otherwise), even when it concerns other plugins (maybe some list of approved plugins that are considered good quality). I would certainly be someone that would highly appreciate this kind of service and happy to pay a monthly fee!

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Put an obvious link to this ideas page on the support menu.

                    The only way I have ever gotten here is from a link supplied by a support ticket reply.

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Remove license system in place of Woo Login

                      The current license system is unmanagable for those of us with multiple sites and multiple extensions. Couldn't you have one single license key for my woo account. I could enter this on each WP install and then you could determine the license bought for each plugin.

                      I could then manage my multiple sites from one single instance.

                      The current system is not ideal. Say I have twenty sites with a dozen woo
                      plugins = not going to use the license system.

                      Another consideration is that we build sites on our staging server. Even though we may buy a single license,…

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Create My tickets tab in the my account section

                        I find myself searching for my tickets, maybe it’ll be a good idea to create a tab ‘my tickets’ on the ‘my account’ page (that’s actually the place i find myself going to when i search my tickets). Even if it’s just a redirect it'll be enough.

                        2 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Exclusive support forum/wiki for members of Developer Club

                          Have you considered having a support forum/wiki dedicated solely to members of your ‘developer club’? This could be a nice added-value and may spur more people to invest in the subscription.
                          I envision the develop support forum to include more/in-depth documentation on topics like:
                          - hooks & filters in Canvas
                          - best practice development of child themes
                          - tips/tricks for developing client projects on WooThemes
                          - creating custom page templates to work with Listings’ Content Builder
                          - tips/tricks with the WooFramework
                          - etc.
                          I would imagine that such a forum/wiki would be popular with developers because it would contain exclusively…

                          2 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            Ryan Ray responded

                            We are looking at ways to increase our support materials and resources. I think it would need to be accessible by every member of WooThemes, subscriber or not.

                            We’re always open for ways to add value to these subscriptions though, it’s a tough place to do so. :)

                          • Improvements when vendor reply to product reviews

                            Currently, extension vendors have the ability to "reply" to a review on one of their extensions - offering the ability to reach out to customers about problems they may have had, or features that they may not have understood / known about.

                            The vendor doesn't currently have access to contact details for the reviewer - just the ability to use the "reply" link on the vendor dashboard. However, when they use that the email to the vendor is from info@woocommerce.com.

                            If the customer responds to that then it ends up as a general ticket (not an extension-specific ticket) in…

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow reviews to be flagged from vendors dashboard

                              Currently, the only way to "flag" a review is on the front-end. However, given that reviews aren't shown on the front-end until an extension has a sufficient number of reviews, this means that it's impossible to flag reviews if an extension hasn't reached that threshold.

                              It would be nice if vendors could flag reviews from the vendor dashboard

                              1 vote
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                                0 comments  ·  Vendor Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                              • Streamline Refund Request flow

                                Currently we are seeing that roughly ~4/5 refund requests are routed directly to the Accounts team, and only ~1/5 sent to Vendors directly, who then forward the requests to the Marketplace team.

                                At the same time, roughly 1/3 refund requests we handle in our HelpDesk can be reverted -- in these cases the customer couldn't figure out how to use a feature, didn't realize it was there, or needed a small customization to make the extension work exactly as expected.

                                For Vendors who wish to go the extra mile to make users happy, I'd love to see a change in…

                                1 vote
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                                  1 comment  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to assign Admin users for client accounts

                                  I manage woocommerce.com accounts and plugins for multiple clients, and it is very difficult to log in and out of their accounts using the wordpress.com logins. It would be extremely helpful for clients to have the option to grant full administrator access to their accounts, so developers can manage them from one account. This would be similar to the collaborator option already in place, but with full admin access with the ability to purchase and renew plugins. Most business owners do not want to be bothered by logging in to woocmmerce.com and buying or renewing a plugin.

                                  Many other websites…

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Bookings - Booking periods can cross non-billable weekends, but will exclude billing of non-billable weekends

                                    I wish to allow customers to book consultants for periods that include weekends but said weekends should be excluded from billing. For example, if a customer wishes to book a consultant from Monday, 1 March through to Friday, 12 March, the system currently responds that the dates are not available when I set global booking restrictions to permit weekdays only. Note that in this example, the start date should be 1 March and the end date should be 12 March, it should be permitted as a single block booking, but only the weekdays should be included in the booking (i.e.…

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Licensing / subscription for DEV / Staging env

                                      There should a licensing mechanism for DEV / Staging enviornments for which user doesn't have to pay any cost. Only when user is ready to go for PROD environment, they should buy a new license.

                                      I can see that such requirements are proposed by other users as well:
                                      http://ideas.woocommerce.com/forums/334428-woocommerce-com-ideas/suggestions/8269734-developer-program-for-woocommerce-extensions
                                      http://ideas.woocommerce.com/forums/334428-woocommerce-com-ideas/suggestions/5927678-set-license-keys-as-constant-in-wp-config-php

                                      The implementation of this licensing system can be done such that if the current license is for DEV / Staging then while placing an order, replace customer info (such as billing/shipping address, customer contact details, customer notes etc) with random GUIDs. This way people will not be able to use…

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Make it possible to renew without signing up for future renewals and storing a card

                                        I want to renew a soon-expiring add-on, this year. However, woocommerce.com only allows me to do this if I tick a box to always auto-renew in future, and leave a card number on file (via Stripe). Yes, I can later un-tick this box (I have no idea if I can remove the card number). This feels sleazy - why should i have to agree to renew again next year (even if I can later un-agree) before I am allowed to renew this year? Why should I have to leave payment details on-file for a future year, before I can make…

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to process credit cards in the admin.

                                          I would like to be able to create an order for a customer in the admin - and enter their credit card information for the order. Also - if you add a new item to an existing order where the payment hasn't been captured - the ability to authorize/charge the customer for the new items or fees only - which all authorizations will be captured upon shipment.

                                          1 vote
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