WooCommerce.com Ideas

How can we improve WooCommerce.com and your "My Account" screen?

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  1. Allow members to post reviews for WooCommerce Extensions

    It's high time Woo enabled the review functionality for WooCommerce Extensions at the sales site. It would be so useful to read what other users are experiencing when using extensions and help build the overall sense of community. This is especially crucial for third party extensions.

    13 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Zapier Action: Add new WooCommerce order

      With the new fb lead generator feature would be a very cool thing if i could store all facebook leads in woocommerce as orders, basing on product name that must have the same name of the fb lead form.
      Sorry for my bad english, i hope the concept is clear.

      6 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • landing page with categories for child themes

        I'm using wootique and I set the home page through the theme settings. But the woocommerce settings allow you to set the store/shop page to show categories.

        I'd like to see the wootique theme offer the option to show categories on the home page or some sort of shortcode variables in general to output more granular results from the catalog.

        5 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • REAL public forums

          A free - not for support - Public forum to share our opinions, code, and so.
          Better for giving a better experience for people looking for questions about woo - things
          I will give woo his real value. Now , it is hidden in a quite impossible to access Forum

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Notification of New Extensions Available

            It will be lovely to have notifications every time a new Extensions it is available on WooCommerce.

            4 votes
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              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow third party developers to post their plugin as a reply to an idea

              The official policy of Woo Themes is to "not post links to/promote products outside of the WooThemes catalog" on this website. I'm asking the Woo staff to reconsider this as many developers have created solutions to users ideas that would solve their issue. User's would be better served by getting solutions to ideas that Woo staff may not reply to or be interested in developing a solution.

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Add live chat to increase support speed

                support is too slow, 2-4 days waiting for a responses on critical issues is just not OK

                3 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Create My tickets tab in the my account section

                  I find myself searching for my tickets, maybe it’ll be a good idea to create a tab ‘my tickets’ on the ‘my account’ page (that’s actually the place i find myself going to when i search my tickets). Even if it’s just a redirect it'll be enough.

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Extension Concierge

                    A real person to accept requests for functionality and find a plugin/extension that fits it. Twice now I've bought plugins that seemed like they were going to work based on the description only to find out they did not and that there was a different plugin that worked better (after submitting a ticket and grousing).
                    This could be someone who contracts out their service and gets a percentage of the sale or a small fee (once the user is happy).

                    2 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Hire employees for customer service and get a phone number.

                      Woo has done a great job of marketing and making themes that look great and of course cartoon ninja's.

                      The area that is lacking most is customer service. There are many of us that depend on the Woo platform to run our business. In my case I haven't been able to even launch my site do to error codes in the payment system and plug-in.
                      I don't code or speak that language so there is really no way as a laymen for me to address the issue other than to contact customer service.
                      We as the customer should be able…

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Exclusive support forum/wiki for members of Developer Club

                        Have you considered having a support forum/wiki dedicated solely to members of your ‘developer club’? This could be a nice added-value and may spur more people to invest in the subscription.
                        I envision the develop support forum to include more/in-depth documentation on topics like:
                        - hooks & filters in Canvas
                        - best practice development of child themes
                        - tips/tricks for developing client projects on WooThemes
                        - creating custom page templates to work with Listings’ Content Builder
                        - tips/tricks with the WooFramework
                        - etc.
                        I would imagine that such a forum/wiki would be popular with developers because it would contain exclusively…

                        2 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          Ryan RayRyan Ray responded

                          We are looking at ways to increase our support materials and resources. I think it would need to be accessible by every member of WooThemes, subscriber or not.

                          We’re always open for ways to add value to these subscriptions though, it’s a tough place to do so. :)

                        • improve woo customer services before doing other developments

                          Improve the apalling woocommerce customer support and ticket system.

                          Over the past month i have had to submit a few tickets, some of them are critical for my site.

                          On each and every occasion, the support response time has been really lousy - 9 days and still no response on one of my tickets, the subject of which is drastic to the operating of my site.

                          So, improve upon what you are doing now before doing development on other areas of woocommerce.

                          2 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • You guys have some nice themes: you have an affiliate program to increase your market exposure?

                            You guys have some nice themes: you have an affiliate program to increase your market exposure?

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Premium Service at a Surcharge (monthly fee) with Skype chat/voice support (or otherwise)

                              I would like to suggest an additional kind of support at a surcharge - premium support where there is no redirection (or guided redirection and stay in charge), but just great service with people that are in charge and take responsibility + Skype chat/voice support (or otherwise), even when it concerns other plugins (maybe some list of approved plugins that are considered good quality). I would certainly be someone that would highly appreciate this kind of service and happy to pay a monthly fee!

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Hey Team Woo !! Your site menu is having bugs, after I close that sign up info for child themes, menu hides automatically !!

                                Hey Team Woo !! Your site menu is having bugs, after I close that sign up info for child themes, menu hides automatically !!

                                2 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Accordion for Handheld Subcategories - Storefront / Homestore

                                  Currently, the Handheld Menu lacks a key feature – the ability for subcategories to be collapsed accordion-style on a handheld device menu. This is an issue insomuch that if you have a store with multiple child categories beneath the main parent that it displays expanded and can drop to the bottom of a mobile phone screen.

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Bring back the user community!

                                    The user community was much more helpful to me than submitting a Help Ticket. Often the first several replies to the Help ticket are very basic and often indicate that I either didn't explain myself or the support person didn't really read the ticket resulting in multiple back and forths.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make shipping modules more affordable!

                                      Make shipping modules more affordable! A real deal breaker for me was finding out that shipping was not included in WooCommerce. After pricing the cost of adding shipping modules, it turned out to be cheaper to buy another solution where ALL of the basics were already included -- Magento. Come on guys! $79 for USPS plus another $79 for Per Product Shipping, plus more for FedEX, plus MORE & MORE & MORE. Very disappointing. Almost $300 for just a complete shipping solution.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Release woothemes own zendesk ticket integration as a plugin

                                        Woothemes has a nicely integrated zendesk ticket system on its own platform at

                                        https://www.woothemes.com/my-account/tickets/

                                        It would be great to see a woothemes plugin that made this available for woocommerce installs

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Kind of Afilliate Program

                                          Hello. I simply love your products and the way it works. And often I refer you to a client or friend interested in sell anything online. Why don't create a reward system for who indicates your products. You could pay a little percentage, like an afilliate program and have many " authorized sellers" around the world.

                                          It's just an idea but I think it should work for you.

                                          Thanks.

                                          Bruno Siqueira - Brazil

                                          1 vote
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