WooCommerce.com Ideas

How can we improve WooCommerce.com and your "My Account" screen?

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  1. Allow members to post reviews for WooCommerce Extensions

    It's high time Woo enabled the review functionality for WooCommerce Extensions at the sales site. It would be so useful to read what other users are experiencing when using extensions and help build the overall sense of community. This is especially crucial for third party extensions.

    14 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Zapier Action: Add new WooCommerce order

      With the new fb lead generator feature would be a very cool thing if i could store all facebook leads in woocommerce as orders, basing on product name that must have the same name of the fb lead form.
      Sorry for my bad english, i hope the concept is clear.

      6 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • landing page with categories for child themes

        I'm using wootique and I set the home page through the theme settings. But the woocommerce settings allow you to set the store/shop page to show categories.

        I'd like to see the wootique theme offer the option to show categories on the home page or some sort of shortcode variables in general to output more granular results from the catalog.

        5 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • REAL public forums

          A free - not for support - Public forum to share our opinions, code, and so.
          Better for giving a better experience for people looking for questions about woo - things
          I will give woo his real value. Now , it is hidden in a quite impossible to access Forum

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Notification of New Extensions Available

            It will be lovely to have notifications every time a new Extensions it is available on WooCommerce.

            4 votes
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              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow third party developers to post their plugin as a reply to an idea

              The official policy of Woo Themes is to "not post links to/promote products outside of the WooThemes catalog" on this website. I'm asking the Woo staff to reconsider this as many developers have created solutions to users ideas that would solve their issue. User's would be better served by getting solutions to ideas that Woo staff may not reply to or be interested in developing a solution.

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Add live chat to increase support speed

                support is too slow, 2-4 days waiting for a responses on critical issues is just not OK

                3 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Accordion for Handheld Subcategories - Storefront / Homestore

                  Currently, the Handheld Menu lacks a key feature – the ability for subcategories to be collapsed accordion-style on a handheld device menu. This is an issue insomuch that if you have a store with multiple child categories beneath the main parent that it displays expanded and can drop to the bottom of a mobile phone screen.

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create My tickets tab in the my account section

                    I find myself searching for my tickets, maybe it’ll be a good idea to create a tab ‘my tickets’ on the ‘my account’ page (that’s actually the place i find myself going to when i search my tickets). Even if it’s just a redirect it'll be enough.

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Extension Concierge

                      A real person to accept requests for functionality and find a plugin/extension that fits it. Twice now I've bought plugins that seemed like they were going to work based on the description only to find out they did not and that there was a different plugin that worked better (after submitting a ticket and grousing).
                      This could be someone who contracts out their service and gets a percentage of the sale or a small fee (once the user is happy).

                      2 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Hire employees for customer service and get a phone number.

                        Woo has done a great job of marketing and making themes that look great and of course cartoon ninja's.

                        The area that is lacking most is customer service. There are many of us that depend on the Woo platform to run our business. In my case I haven't been able to even launch my site do to error codes in the payment system and plug-in.
                        I don't code or speak that language so there is really no way as a laymen for me to address the issue other than to contact customer service.
                        We as the customer should be able…

                        2 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Exclusive support forum/wiki for members of Developer Club

                          Have you considered having a support forum/wiki dedicated solely to members of your ‘developer club’? This could be a nice added-value and may spur more people to invest in the subscription.
                          I envision the develop support forum to include more/in-depth documentation on topics like:
                          - hooks & filters in Canvas
                          - best practice development of child themes
                          - tips/tricks for developing client projects on WooThemes
                          - creating custom page templates to work with Listings’ Content Builder
                          - tips/tricks with the WooFramework
                          - etc.
                          I would imagine that such a forum/wiki would be popular with developers because it would contain exclusively…

                          2 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            Ryan Ray responded

                            We are looking at ways to increase our support materials and resources. I think it would need to be accessible by every member of WooThemes, subscriber or not.

                            We’re always open for ways to add value to these subscriptions though, it’s a tough place to do so. :)

                          • Put an obvious link to this ideas page on the support menu.

                            The only way I have ever gotten here is from a link supplied by a support ticket reply.

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • improve woo customer services before doing other developments

                              Improve the apalling woocommerce customer support and ticket system.

                              Over the past month i have had to submit a few tickets, some of them are critical for my site.

                              On each and every occasion, the support response time has been really lousy - 9 days and still no response on one of my tickets, the subject of which is drastic to the operating of my site.

                              So, improve upon what you are doing now before doing development on other areas of woocommerce.

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • You guys have some nice themes: you have an affiliate program to increase your market exposure?

                                You guys have some nice themes: you have an affiliate program to increase your market exposure?

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Remove license system in place of Woo Login

                                  The current license system is unmanagable for those of us with multiple sites and multiple extensions. Couldn't you have one single license key for my woo account. I could enter this on each WP install and then you could determine the license bought for each plugin.

                                  I could then manage my multiple sites from one single instance.

                                  The current system is not ideal. Say I have twenty sites with a dozen woo
                                  plugins = not going to use the license system.

                                  Another consideration is that we build sites on our staging server. Even though we may buy a single license,…

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Developer Program for WooCommerce Extensions

                                    Recently we found that when our clients come to us for specific robust web cart needs that fall outside of the default WooCommerce plugin functionality, we run into some gray areas of what we can promise to achieve for our clients using your extensions. Even after reading the documentation for them and looking at demos, we don't always feel confident that the extension can fully achieve what the client is looking for. This is especially problematic as we're asking our clients to purchase these extensions without being able to test drive them first.

                                    With this in mind, it would be…

                                    2 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Premium Service at a Surcharge (monthly fee) with Skype chat/voice support (or otherwise)

                                      I would like to suggest an additional kind of support at a surcharge - premium support where there is no redirection (or guided redirection and stay in charge), but just great service with people that are in charge and take responsibility + Skype chat/voice support (or otherwise), even when it concerns other plugins (maybe some list of approved plugins that are considered good quality). I would certainly be someone that would highly appreciate this kind of service and happy to pay a monthly fee!

                                      2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Hey Team Woo !! Your site menu is having bugs, after I close that sign up info for child themes, menu hides automatically !!

                                        Hey Team Woo !! Your site menu is having bugs, after I close that sign up info for child themes, menu hides automatically !!

                                        2 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Set license keys as constant in wp-config.php

                                          There should be the ability to set license keys as constants in wp-config.php.

                                          This would be a huge timesaver for those of us with multiple staging areas (local dev machines + live dev server + staging server + master).

                                          Premium plugins that allow this already include Akismet, Gravity Forms, WP Migrate DB Pro, and many others.

                                          I imagine it would help Woo sell more license upgrades too, so there's a financial incentive as well as serving the devs and agencies amongst the customers.

                                          It could also work well with a single license a la http://ideas.woothemes.com/forums/72423-general-ideas/suggestions/4070817-remove-license-system-in-place-of-woo-login

                                          2 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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