Allow access to license (subscription) lookup tool by URL or API
*What we would like to have is the ability to query the tool using a URL or an API. *
That way, our support agents could access license information directly from our support system.
The new license (subscription) lookup tool currently requires a support agent to login to a vendor account and use the webform. While this is a massive leap forward from having no access at all, this has a couple of flaws:
- We have a large support team, the members of which shouldn't have access to the vendor tools
- It's very inefficient to have to ask someone on our team with a vendor login to go run a check for you
- It's non-trivial (and possibly questionable for other reasons) to write a program to automate those checks by logging in, running a check and scraping the webform
Having a robust API for subscription lookups will also allow us to build smarter features into our extensions to make WordPress/WooCommerce a more competitive platform.
Smarter usually means that an external server / infrastructure needs to come into the picture to do the heavy lifting. This makes sense not only from a technical standpoint, but from a business one as well.