How can we improve WooCommerce.com and the Marketplace?

Allow access to license (subscription) lookup tool by URL or API

https://3rdpartydevs.wordpress.com/2018/06/06/coming-soon-look-up-customers-other-vendors-right-in-your-dashboard/

*What we would like to have is the ability to query the tool using a URL or an API. *

That way, our support agents could access license information directly from our support system.

The new license (subscription) lookup tool currently requires a support agent to login to a vendor account and use the webform. While this is a massive leap forward from having no access at all, this has a couple of flaws:

- We have a large support team, the members of which shouldn't have access to the vendor tools

- It's very inefficient to have to ask someone on our team with a vendor login to go run a check for you

- It's non-trivial (and possibly questionable for other reasons) to write a program to automate those checks by logging in, running a check and scraping the webform

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  • SomewhereWarm commented  ·   ·  Flag as inappropriate

    Having a robust API for subscription lookups will also allow us to build smarter features into our extensions to make WordPress/WooCommerce a more competitive platform.

    Smarter usually means that an external server / infrastructure needs to come into the picture to do the heavy lifting. This makes sense not only from a technical standpoint, but from a business one as well.

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