WooCommerce.com Ideas

How can we improve WooCommerce.com and the Marketplace?

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  1. Streamline Refund Request flow

    Currently we are seeing that roughly ~4/5 refund requests are routed directly to the Accounts team, and only ~1/5 sent to Vendors directly, who then forward the requests to the Marketplace team.

    At the same time, roughly 1/3 refund requests we handle in our HelpDesk can be reverted -- in these cases the customer couldn't figure out how to use a feature, didn't realize it was there, or needed a small customization to make the extension work exactly as expected.

    For Vendors who wish to go the extra mile to make users happy, I'd love to see a change in…

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    1 comment  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →
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