Follow-up plugin automatically adds a tracking pixel to each sent email. It basically tracks as soon as someone is opening the email.

This is not allowed according to the working party on the protection of individuals with regard to the processing of personal data in the EU unless you have gotten explicit consent to actually track their email usage. This consent needs to be informed, specific, etc meaning a user must be made aware eg at the time of purchase that you will be tracking their email opening. Mentioning this in the privacy policy under legitimate interest might not be enough.

This means, by default, anyone using this plugin who sends emails to eg EU citizens is at risk of facing fines.

You can read more about this in https://ec.europa.eu/justice/article-29/documentation/opinion-recommendation/files/2006/wp118_en.pdf in the section "V. OTHER EMAIL RELATED SERVICES".

There is a workaround to remove the filter that is adding the tracking pixel. However, it can easily break at any time should the filter be changed in any way.

I suggest you add a feature to disable this tracking pixel and maybe even have it disabled by default so people have a chance to check their legal situation, privacy notices and privacy policies before opting in to this.

Another downside is that some email providers are smart and detect tracking pixels meaning such mails are more likely to be classified as unimportant or may be even put into spam.

I am setting up a Bookable Product using WooCommerce Bookings.
I want students of my Institute to book an appointment for an online video call.
I want to give them 3 choices of available video platform for any bookable time-slot (I can make those choices either Resources or Add-On products).

After they have completed the booking process, I would like to send them specific instructions on how to connect with our Institute through a notification or Follow-Up email.

I want the email to be specific to the platform they have selected (ie: if a student selected Facebook Messenger, they will receive a specific message with instructions on how to join us on Messenger; if a student selected Google Hangouts, they get a specific message related to their choice, etc.).

It would be rather easy to add this to the follow-up email creating page.

First select "Follow-up Type": "WooCommerce Booking"

In the triggers area, one would then select "Enable for", "A specific product", and pick the bookable product.

If another option could then appear that let's us select the resource/person/add-on product... Follow-ups would be perfect for many many users of WooCommerce Bookings and would greatly add to the marketing aspect of WooCommerce, developing what would start to look like a professional built-in auto-responder, simplifying the customer experience as one would not have to resort to third-party plugins to manage their marketing strategies.

The more functionalities you add, the more we love your products!

Hoping you will investigate that idea :)

It would be awesome to create follow-up emails that can be sent to specific resources/persons under a bookable product.

Right now I can only send follow-up emails to the bookable procuct.

I really need to be able to create follow-up emails for clients buy a bookable procude and who are assigned/picked a resource/person.

Right now I have a bookable product that has two resources. Resource 1 requires clients to have a specific telephone number and access code. Resource 2 requires clients to have a totally different telephone number and access code.

I have another bookable product that allows clients to buy one hour consultations with six different people. Each person has their own telephone number and access code, all different. I need to be able to setup a follow-up email for each person that will send the correct telephone and access code to the clients who was assigned to or picked them.

I am kinda suprised this is not already in the plugin.

It would be super easy to add this to the follow-up email creating page.

First select "Follow-up Type", "WooCommerce Booking"

In the triggers area, one would then select "Enable for", "A specific product", and pick the bookable product.

If another option could then appear that let's us select the resource/person... Follow-ups would be perfect for many many users of WooCommerce Bookings

I'm crossing my fingers.

In the Triggers tab of a Follow-up email, there is a drop-down from where you can select a category.

When a product in the selected category is purchased, the email is sent.

However, if you want to only sent the email when a specific product is purchased, regardless of its category, there is no option like "No category" or just "-" to select.

As a user, I expect that if I choose "Any Category", then this email will trigger if a product in any category is purchased.

However, the way the trigger currently works, is that if "Any Category" is selected, then no category is used to determine if the trigger will fire or not, but only the product.

Here's a screenshot of what I mean:

https://imgur.com/a/0J5gNnc

Thank you!

Please add the ability for the Follow-Up email trigger to be any one of a list of products or product variations.
Here's my scenario. I have a four size variations of a product. A small, 75ml sample size and 1L, 2.5L and 5L. Each has a choice of the same 12 colours.
I want to offer a discount off of the larger sizes when a sample is purchased.

In detail, I want to create a single coupon for when a buyer purchases 1 or more of the 75ml samples. A single coupon regardless of how many samples are purchased.
The coupon will offer 10% off of any of the larger sized variations (or multiple purchases of the larger sizes in a single transaction).

In general, I think variable product functionality needs to be added to Coupons and Follow-Ups, not just the Product and Category levels.