I'm looking for the ability to enter credit card information and process payment when adding an order manually in the Woocommerce admin order entry screen. Most other shopping carts do this (BigCommerce, Volusion, CS-Cart, etc.). Our salespeople take a lot of orders over the phone and would like to be able to go ahead and process the payment the same time they manually create an order in Woocommerce. Here's an example screenshot of how CS-Cart does it:
If this feature is planned for the very near immediate future to be included in Woocommerce core, I will pay a developer to create an extension for this.
Do it via your gateway; this is terribly insecure.
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Anybody try ignitewoo's "WooCommerce Phone Orders & Manual Orders"? Not possitive but it looks like you have the "add order" function (selecting customer, products, etc) but are really working on the front end so you can make the payment through the checkout. My only concern with this, will Stripe decline payment because it looks like the CC is stolen and being used in a different location. I will contact Ignitewoo and see if they have had any problems with this. For now I think it is safer to just use Paypal Virtual Terminal
This is really annoying. It seems shopify has this option now: https://vimeo.com/133612528
Im working with a developer right now to create a plugin that has the features in the video. Let me know if anyone is interested.
Patrick - sending the customer an invoice to pay is not a viable option.
When customers call to place an order - the store admin needs to be able to do it then and there.
The main problem I have is related - if you have an existing order for a customer - and need to add an additional item or fee - you can't charge or authorize the amount just for the new items.
Has anyone found a solution since this question was posted?
A more secure solution is to simply use the system that is built directly into woo-comerce and add the phone order manually, then send the invoice to the customer so they can pay with there credit card information without the sales rep asking for it over the phone. This is a much more secure solution.
Check out this article & video tutorial I made discussing how to do this step by step: http://pinamedialab.com/how-to-take-phone-orders-in-woocommerce/
Jerry Nordstrom commented
I do understand that payment processing features would mean tight integration with the payment gateway, of which there are many. That's likely why this has never been produced.
That said, starting with at least a few major gateways like authorize.net and paypal would solve many WC customer issues.
What good is an add an order feature when you can't pay for it?
This feature is important. I am surprised it's not implemented already. What use is entering an order manually if you can't collect the payment for it?
Gavin Cole commented
I too was looking for this type of feature. I would have liked something in the core but I have found a POS system that looks very good from the admin demo. http://woopos.com.au/
Matt van Andel commented
This is standard functionality for every other ecommerce platform I've ever used. Not only am I shocked that WooCommerce doesn't let me enter & process payment details when creating a new order (which is a critical component of many of my clients processes), but moreso by the fact that this feature was requested in 2013 and it's STILL not part of core.
Cliff Kujala commented
This is a critical part of any sales channel. What if for some reason the payment the customer did complete online is rejected, failed, returned etc. We have to cancel entire order and start over. Not the correct way to handle it. Should be able to access ALL payment gateways via a Sidebar box on the Admin Order View page.
Boston Dell-Vandenberg commented
I'm looking for this as well! Matt's suggestion sounds promising, though it would be great to have something integrated into the core to do this.
I am in the exact same position! I am working on an plugin/extension that would be a one-page checkout only accessible to the admin/shop manager user. At the top you can choose either New Customer or Existing customer. Entire order details takes place on one page. For my client we will be adding products by typing the SKU then it will auto populate the product. he doesn't have variations. With the addition of coupon code and credit card details it should be a nice addition. I will keep any one who is interested updated as to the progress.
Matt Allan commented
The simplest way to accomplish this is to use the existing invoice url to make a payment. I wrote a simple plugin to do this, available at https://wordpress.org/plugins/woocommerce-phone-payments/
This is essential. The current process requires a lot of fumbling around juggling between the order screen and the payment processor screen.
this is exactly what i need to.....with the ability to add items to the order like you would on the front end because it is to messy trying to add a variable product that has a lot of variations....
I too am looking for the same type of functionality as the OP. Our staff take just as many phone orders as the website and we currently process the credit card on authorize.net or paypal's virtual terminal and then mark the order paid in woocommerce. This disassociates the records slightly and we would like to be able to easily do this all from within woocommerce. If there is an "admin manual order entry/process addon" we would buy it.
Has anybody had any luck with the type of order entry? I am interested in something similar if it exists.