It would be awesome to create follow-up emails that can be sent to specific resources/persons under a bookable product.

Right now I can only send follow-up emails to the bookable procuct.

I really need to be able to create follow-up emails for clients buy a bookable procude and who are assigned/picked a resource/person.

Right now I have a bookable product that has two resources. Resource 1 requires clients to have a specific telephone number and access code. Resource 2 requires clients to have a totally different telephone number and access code.

I have another bookable product that allows clients to buy one hour consultations with six different people. Each person has their own telephone number and access code, all different. I need to be able to setup a follow-up email for each person that will send the correct telephone and access code to the clients who was assigned to or picked them.

I am kinda suprised this is not already in the plugin.

It would be super easy to add this to the follow-up email creating page.

First select "Follow-up Type", "WooCommerce Booking"

In the triggers area, one would then select "Enable for", "A specific product", and pick the bookable product.

If another option could then appear that let's us select the resource/person... Follow-ups would be perfect for many many users of WooCommerce Bookings

I'm crossing my fingers.

Hi there,

Now I can insert some of the details of the order in the follow up emails using variables. But there isn't a variable for every order data. I want to insert 'VAT type' because I have items with different VAT types and amounts, and I want to display these separately. I want to show coupon discounts used during order, etc. If I use the default WC emails, I got everything in the order completed emails. It would be good to be able to insert the same order details into follow up emails as well. Best would be if there were one variable/schortcode that we can use to insert all the same details as we get in a default order emails. (So it contains only the details that have something to do with the current order, but no more (I mean if there were no discount applied to the product then it doesn't show an empty discount field.)

Best,
Szilard

Please add the ability for the Follow-Up email trigger to be any one of a list of products or product variations.
Here's my scenario. I have a four size variations of a product. A small, 75ml sample size and 1L, 2.5L and 5L. Each has a choice of the same 12 colours.
I want to offer a discount off of the larger sizes when a sample is purchased.

In detail, I want to create a single coupon for when a buyer purchases 1 or more of the 75ml samples. A single coupon regardless of how many samples are purchased.
The coupon will offer 10% off of any of the larger sized variations (or multiple purchases of the larger sizes in a single transaction).

In general, I think variable product functionality needs to be added to Coupons and Follow-Ups, not just the Product and Category levels.

Follow-up plugin automatically adds a tracking pixel to each sent email. It basically tracks as soon as someone is opening the email.

This is not allowed according to the working party on the protection of individuals with regard to the processing of personal data in the EU unless you have gotten explicit consent to actually track their email usage. This consent needs to be informed, specific, etc meaning a user must be made aware eg at the time of purchase that you will be tracking their email opening. Mentioning this in the privacy policy under legitimate interest might not be enough.

This means, by default, anyone using this plugin who sends emails to eg EU citizens is at risk of facing fines.

You can read more about this in https://ec.europa.eu/justice/article-29/documentation/opinion-recommendation/files/2006/wp118_en.pdf in the section "V. OTHER EMAIL RELATED SERVICES".

There is a workaround to remove the filter that is adding the tracking pixel. However, it can easily break at any time should the filter be changed in any way.

I suggest you add a feature to disable this tracking pixel and maybe even have it disabled by default so people have a chance to check their legal situation, privacy notices and privacy policies before opting in to this.

Another downside is that some email providers are smart and detect tracking pixels meaning such mails are more likely to be classified as unimportant or may be even put into spam.

Currently, the plugin doesn't recognise when a subscriber updates their email address resulting in undelivered emails. With subscription lengths between 1 & 5 years, we have a lot of email changes and this means a lot of undelivered emails, which leads to a drop in renewals. All emails are queued using the subscriber's email address at the time of queuing. I get that. However, it would be extremely helpful if Follow Ups was connected to the Subscriptions data base somehow so that it can recognise email address changes. Something automated...something that is triggered in Follow Ups to scan subscriptions for email changes. Or something in Subscriptions that sends updates to Follow Ups.

Thanks,

Sally