Create My tickets tab in the my account section
I find myself searching for my tickets, maybe it’ll be a good idea to create a tab ‘my tickets’ on the ‘my account’ page (that’s actually the place i find myself going to when i search my tickets). Even if it’s just a redirect it'll be enough.
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Lionel Di Giacomo commented
This could also live as a section under the 'Support' tab, and in addition to being valuable to customers could help prevent duplicate support requests!